Keep evidence of what was sent.

A file in a folder does not by itself show which document the customer received.

01

Start with the evidence

Retain the released document alongside the date, destination and method used to send it. Distinguish a prepared attachment from one that was actually included in the outgoing message.

02

Work through the example

Invoice EX-104 was exported twice, but the sent message contains only version B. Review the attachment and reference together rather than assuming that the newest file in a downloads folder was the one delivered.

03

Make the next step clear

Add a concise sending note that another teammate can understand without opening your entire inbox. If delivery is uncertain, verify the destination through your normal process before repeatedly sending different versions.

04

Keep the source context

An invoice record and a customer conversation provide different evidence. Keep original document references stable while adding dated notes about replies and related payments. These guides concern clear administration, not collection tactics or promises of automated money movement.

01Keep the source02Check the context03Choose the next step

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